Terms of Service

Last Updated: April 23, 2026

1. Acceptance of Terms

Welcome to Apache Pizza. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Apache Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at apachi-ie.com (the "Website") and all services, products, and features made available through it (collectively, the "Services").

By accessing the Website, creating an account, placing an order, or otherwise using any part of our Services, you confirm that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if under 18, that you have obtained verifiable parental or guardian consent;
• You have the legal capacity to enter into a binding contract under Irish law;
• You are not prohibited from accessing or using our Services under any applicable law or regulation.

If you do not agree to any part of these Terms, you must immediately cease use of the Website and our Services. Your continued use of the Website after any modification to these Terms constitutes your acceptance of such modifications.

2. About Apache Pizza and Description of Services

Apache Pizza is a food service business operating in Ireland, providing customers with the ability to browse our menu, place food and beverage orders online, and arrange for delivery or collection of those orders. Our Services include, but are not limited to:

• Online Food Ordering: Customers may browse our full menu on the Website and place orders for pizzas, sides, beverages, and other food items available from time to time.
• Delivery Services: We offer delivery of food orders to specified addresses within our designated delivery zones. Delivery availability, charges, and estimated times may vary by location and time of day.
• Collection Services: Customers may place orders online for collection at their nearest Apache Pizza outlet.
• Account Management: Registered users may create and manage a personal account to track orders, store delivery preferences, and access loyalty programmes or promotional offers where applicable.
• Promotional Offers and Deals: From time to time, we may offer special promotions, discounts, and deals through the Website or via email communications to registered users.

Apache Pizza operates across multiple locations throughout Ireland. The availability of specific menu items, prices, and services may vary between outlets and is subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.

You may contact us using the following details:

• Email: [email protected]
• Website: apachi-ie.com

3. User Registration and Account Obligations

Certain features of our Website require you to register for an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your login credentials, including your password, strictly confidential;
• Notify us immediately at [email protected] if you suspect any unauthorised use of your account or breach of security;
• Accept full responsibility for all activities that occur under your account.

Apache Pizza reserves the right to suspend or terminate your account at its sole discretion, with or without notice, if we believe that the information provided is inaccurate, false, or incomplete, or if you have violated any provision of these Terms.

4. Placing Orders

When you place an order through the Website, you are making an offer to purchase food and beverage products from Apache Pizza. A binding contract is formed only when we confirm acceptance of your order. We reserve the right to decline any order at our sole discretion, including in instances where:

• A product becomes unavailable after your order is placed;
• We are unable to verify your payment details;
• Your delivery address falls outside our current delivery zones;
• We have reasonable grounds to suspect fraudulent activity.

All prices displayed on the Website are in Euro (€) and are inclusive of applicable Value Added Tax (VAT) at the current Irish rate. Delivery charges, where applicable, will be clearly displayed before you confirm your order. We reserve the right to amend prices at any time, but price changes will not affect orders that have already been confirmed.

Please note that food images displayed on the Website are for illustrative purposes only. The actual product delivered may differ slightly in appearance from the image shown.

5. Payment Terms

Apache Pizza accepts various methods of payment, which may include credit cards, debit cards, and other electronic payment methods as indicated on the Website at the time of ordering. By providing payment details, you warrant that:

• You are authorised to use the payment method provided;
• All payment details are accurate and complete;
• Sufficient funds or credit are available to cover the cost of the order.

Payment is processed securely through our third-party payment processors. Apache Pizza does not store full credit or debit card details on its servers. All payment transactions are encrypted and processed in accordance with applicable Payment Card Industry Data Security Standards (PCI DSS).

In the event of a failed payment or chargeback that we believe to be fraudulent or erroneous, we reserve the right to pursue recovery of the outstanding amount through all available legal means, including referral to a debt recovery agency or legal proceedings in accordance with Irish law.

6. Cancellations, Refunds, and Consumer Rights

As a consumer based in Ireland, you are protected by the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. However, please note the following important information regarding food orders:

If you wish to cancel an order, you must contact us as soon as possible at [email protected]. Cancellations are only possible before food preparation has commenced. Once preparation has begun, we are unable to process cancellations or issue refunds unless the product is defective, incorrect, or does not meet the standard required under the Consumer Rights Act 2022.

In the event that you receive a food order that is incorrect, damaged, or not of satisfactory quality, please contact us within a reasonable timeframe and we will endeavour to offer an appropriate remedy, which may include a replacement order, a partial or full refund, or a credit towards a future order, at our discretion.

7. Delivery Terms

We aim to deliver all orders within the estimated delivery time provided at checkout. However, delivery times are estimates only and are not guaranteed. Factors outside our control, including adverse weather conditions, traffic, or high order volumes, may cause delays. Apache Pizza accepts no liability for losses arising from late delivery.

Delivery is available only within designated delivery zones associated with each Apache Pizza outlet. It is your responsibility to ensure that the delivery address provided is accurate and accessible. We reserve the right to charge additional fees or cancel the order if the delivery address is incorrect or falls outside the designated delivery zone.

Risk in the goods passes to you upon delivery to the address specified in your order. If no one is available to receive the delivery, our driver may leave the order in a safe location at the delivery address, or may return the order and you may be charged for the failed delivery.

8. Allergen Information

Apache Pizza takes allergen awareness seriously. Allergen information for all menu items is available on our Website and in-store. However, please be advised that our food products are prepared in kitchens where allergens including gluten, nuts, dairy, eggs, and other common allergens are present. We cannot guarantee that any food item is entirely free from cross-contamination.

If you have a food allergy, food intolerance, or other dietary requirements, it is your responsibility to review the allergen information provided and to contact us directly at [email protected] before placing your order. Apache Pizza shall not be liable for any adverse reactions resulting from undisclosed allergies or intolerances where allergen information has been made available.

9. Prohibited Activities

You agree that you will not use the Website or our Services to engage in any of the following prohibited activities:

• Providing false, inaccurate, or misleading information in connection with your account or any order;
• Using another person's identity, payment details, or account without their consent;
• Attempting to gain unauthorised access to our systems, servers, databases, or networks;
• Introducing viruses, malware, spyware, trojan horses, worms, or other malicious or harmful code to the Website;
• Using automated scripts, bots, scrapers, crawlers, or similar tools to access or collect data from the Website without our prior written consent;
• Engaging in any activity that disrupts, overloads, or impairs the proper functioning of the Website or our Services;
• Copying, reproducing, distributing, or creating derivative works based on our content without express written permission;
• Using our Website for any unlawful, fraudulent, abusive, or harmful purpose;
• Posting, transmitting, or distributing any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Attempting to circumvent any security measures, access controls, or technical safeguards implemented on the Website;
• Engaging in any conduct that could damage the reputation or goodwill of Apache Pizza.

Any breach of these prohibited activities may result in the immediate suspension or termination of your account, cancellation of any outstanding orders, and may expose you to civil and/or criminal liability under Irish and European law, including but not limited to the Criminal Justice (Offences Relating to Information Systems) Act 2017 and the Criminal Damage Act 1991.

10. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, and software, is the property of Apache Pizza or its content suppliers and is protected by Irish and international copyright, trademark, and other intellectual property laws.

The Apache Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Apache Pizza or its affiliates. You may not use such marks without our prior written permission. Any unauthorised use of our intellectual property constitutes an infringement and may result in civil or criminal proceedings.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content for your personal, non-commercial use only. This licence does not include:

• Any resale or commercial use of the Website or its contents;
• Any collection or use of product listings, descriptions, or prices;
• Any derivative use of the Website or its contents;
• Any downloading or copying of account information for the benefit of a third party;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any feedback, suggestions, ideas, or other communications you submit to us regarding the Website or our Services ("Feedback") will become the exclusive property of Apache Pizza. By submitting Feedback, you assign to us all rights, title, and interest in such Feedback and acknowledge that we may use it for any purpose without compensation to you.

11. User-Generated Content

If you submit reviews, ratings, comments, or other content to our Website or associated social media channels, you grant Apache Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe the rights of any third party.

We reserve the right to remove or refuse to publish any user-generated content that we consider inappropriate, offensive, inaccurate, or in breach of these Terms, without prior notice and without liability to you.

12. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by Apache Pizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

The inclusion of any link on our Website does not imply endorsement, approval, or recommendation by Apache Pizza of the linked website or its operator. Your use of third-party websites is entirely at your own risk.

13. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable Irish and European law, the Website and our Services are provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

Apache Pizza does not warrant that:

• The Website will be uninterrupted, error-free, or free from viruses or other harmful components;
• The information on the Website is accurate, complete, reliable, or current;
• The results obtained from using our Services will meet your specific expectations;
• Any defects in the Website will be corrected in a timely manner.

Nothing in these Terms shall exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, including your statutory rights as a consumer under the Consumer Rights Act 2022 and other applicable Irish consumer protection legislation.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Apache Pizza, its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services, arising out of or in connection with your use of, or inability to use, the Website or our Services.

In any event, our total aggregate liability to you arising out of or in connection with these Terms or your use of our Services shall not exceed the total amount paid by you for the specific order giving rise to the claim.

This limitation of liability does not apply to:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any breach of the terms implied by the Consumer Rights Act 2022 or the Sale of Goods Act 1980 (as amended) that cannot be excluded;
• Any other liability that cannot be excluded or limited under applicable Irish law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Apache Pizza, its affiliates, licensors, service providers, employees, agents, officers, directors, and shareholders from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or our Services in a manner not authorised by these Terms;
• Your violation of any applicable law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, or transmit through the Website;
• Any misrepresentation made by you.

This indemnification obligation will survive the termination or expiry of these Terms and your use of the Website and our Services.

16. Data Protection and Privacy

Apache Pizza is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Data Protection Acts 1988–2018 (as amended). The collection, use, and storage of your personal data is governed by our Privacy Policy, which is available on our Website at apachi-ie.com and is incorporated into these Terms by reference.

By using our Services, you consent to the processing of your personal data as described in our Privacy Policy. You have the right to access, rectify, erase, restrict processing, and portability of your personal data. To exercise any of these rights, please contact us at [email protected].

If you have a complaint about how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority in Ireland, at www.dataprotection.ie.

17. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Apache Pizza. We reserve the right, at our sole discretion and without prior notice, to:

• Suspend or terminate your account and access to the Website;
• Cancel any pending or future orders associated with your account;
• Remove any content submitted by you;
• Take any other action we deem appropriate.

Grounds for termination may include, but are not limited to, breach of these Terms, fraudulent activity, prolonged inactivity, or if we reasonably believe that your use of the Website poses a risk to us, other users, or third parties. You may also terminate your account at any time by contacting us at [email protected].

Upon termination, the following provisions shall survive: intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination.

18. Changes to These Terms

Apache Pizza reserves the right to revise and update these Terms at any time at its sole discretion. All changes are effective immediately upon posting on the Website, with the "Last Updated" date reflecting the most recent revision. We may, but are not obligated to, notify you of material changes via email or a prominent notice on the Website.

Your continued use of the Website or our Services following the posting of revised Terms constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically for changes. If you do not agree to the updated Terms, you must cease using the Website and our Services immediately.

19. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

You agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation, subject to your rights as a consumer under applicable EU consumer protection legislation, which may entitle you to bring proceedings in your country of residence.

Nothing in this clause shall limit the rights of consumers residing in the European Union to rely on any mandatory consumer protection provisions of the law of their country of habitual residence, as afforded by Council Regulation (EC) No 593/2008 (Rome I) and Council Regulation (EC) No 864/2007 (Rome II), or any successor regulation.

20. Dispute Resolution

We are committed to resolving any disputes with our customers in a fair and efficient manner. If you have a complaint or dispute arising from your use of our Services or these Terms, we encourage you to first contact us directly:

• Email: [email protected]
• Website: apachi-ie.com

We will endeavour to respond to your complaint within 10 business days and to reach an amicable resolution within 30 days of receiving your complaint.

If we are unable to resolve your complaint to your satisfaction through direct negotiation, you may refer the dispute to the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. This platform provides a mechanism for resolving disputes between consumers and traders in the EU without going to court.

You may also seek assistance from the Competition and Consumer Protection Commission (CCPC) in Ireland at www.ccpc.ie or the European Consumer Centre Ireland at www.eccireland.ie.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from the Irish courts where necessary to prevent irreparable harm.

21. Force Majeure

Apache Pizza shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, fire, flood, storm, earthquake, pandemic, epidemic, civil unrest, war, terrorism, strikes, industrial action, governmental restrictions, or failure of third-party service providers, including telecommunications or internet infrastructure providers.

In the event of a force majeure event, we will endeavour to notify you as soon as reasonably practicable and to resume normal service as quickly as possible. If the force majeure event continues for a period exceeding 30 consecutive days, either party may terminate any affected order or agreement without liability, subject to a refund of any amounts paid for services not yet rendered.

22. Severability

If any provision of these Terms is found by a court of competent jurisdiction or other authoritative body to be invalid, illegal, or unenforceable under applicable Irish law, that provision shall be deemed severed from the remainder of these Terms to the minimum extent necessary. Such severance shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

Where any invalid, unenforceable, or illegal provision would be valid, enforceable, and legal if some part of it were deleted or modified, the provision shall apply with the minimum modification necessary to make it legal, valid, and enforceable.

23. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Apache Pizza on the Website, constitute the entire agreement between you and Apache Pizza with respect to the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Apache Pizza.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will only be effective if made in writing and signed by a duly authorised representative of Apache Pizza. A waiver of any breach of these Terms shall not constitute a waiver of any other or subsequent breach.

24. Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without the prior written consent of Apache Pizza. Apache Pizza may freely assign these Terms, in whole or in part, to any affiliate, successor, or acquirer of Apache Pizza's business, without your consent. Any attempted assignment in violation of this clause shall be null and void.

25. Contact Information

If you have any questions, concerns, or queries regarding these Terms of Service, or if you wish to exercise any rights available to you under applicable Irish law, please contact us using the following details: